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Cancellation & Return
Cancellation & Return
At Rentloco, we strive to provide a seamless rental experience for our customers. However, we understand that sometimes plans may change. Our Cancellation & Return Policy is designed to ensure a flexible, transparent, and customer-friendly approach.
Cancellation Policy
- Order Cancellations : If you wish to cancel your order, please notify us at least 24 hours before the scheduled delivery date. Cancellations made within this timeframe will receive a full refund of any advance payment.
- Late Cancellations : For cancellations made less than 24 hours before the delivery, a cancellation fee may apply, depending on the situation and the product category.
- Process : To initiate a cancellation, please contact our support team via email or phone, providing your order ID for prompt assistance.
Return Policy
- Return Eligibility : Returns are eligible if you notify us within 3 days of receiving the furniture. Items must be in the same condition as received, without any damage.
- Return Process : If you wish to return an item, contact our support team to initiate the process. We will arrange for the pickup of the item(s) and ensure a hassle-free experience.
- Refunds : Once the item is returned and inspected, any eligible refunds will be processed within 7–10 business days. Refunds will be made through the original payment method.
Information Sharing
- Service Providers : We may share your information with trusted third-party service providers who assist us in delivering our services, such as delivery partners, payment processors, and customer support providers.
- Rental Partners : In order to fulfill your rental requests, we may share your information with our rental partners who supply the rented items you choose.
- Legal Requirements : We may disclose your information if required by law, court order, or government regulations, or if we believe it is necessary to protect our rights, property, or safety, or that of our users or the public.
Damaged or Defective Items
In the rare event of receiving a damaged or defective item, please contact us immediately. We will arrange for a replacement or repair, ensuring that you receive high-quality furniture as expected.
Our goal is to make your experience with Rentloco smooth and enjoyable. Should you have any questions about our cancellation or return policy, our support team is Here to assist you every step of the way.
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